Extended Return Policy

During the holiday season we will be extending our returns window from 30 days to 45 days. Purchases can be returned for refund or exchanged providing it is unused, in the original condition you received the item from us, and with all packaging and tags supplied by us intact. Refunds will only be made to the original payment method.

FREE Return / Exchange Policy

Extended Return Policy: Purchases made between 1st November and 24th December 2023 can be returned for refund or exchanged up to 31st January 2024, providing it is unused, in the original condition you received the item from us, and with all packaging and tags supplied by us intact.  Refunds will only be made to the original payment method.

We are currently offering a special promotion of FREE Returns by ground shipping!
Please complete and print the below form to request your refund or exchange. 

To request a return number and label, please have your order number available and contact Customer Service at [email protected] if you have any questions.

We want you to be totally satisfied with your new Gill product. You can return any unwanted current item, within 30 days of purchase for a full refund or exchange. The item must be the original condition in which it was supplied. Original packaging and hang tags supplied Gill must be intact. Allow up to 2 billing cycles for any credit to appear to your credit card statement.

For current and regularly priced items, please submit your request for an exchange or refund within 30 days of the date of the original transaction. You will be provided with returns label electronically & tracking number to follow your returned item(s).

Please complete and print the below form to request your refund or exchange. Please use your order number as your return RA#.

COMPLETE RETURN FORM

It is helpful to include a copy of your web store invoice and packing slip with the returned package for prompt credit. Keep a record of your shipment until you have received your replacement, credit or refund.

Our Return Shipping Address is:

Gill North America , Inc.
Attn: Returns Department
1025 Parkway Industrial Park Drive
Buford , GA 30518

Exchanges:

If you are returning the item(s) for exchange, please note the item(s) that you would like in return. The price difference and the new shipping charges will be applied to the credit card that is referenced on your return notice. You (the customer) are responsible for returning the goods in a re-saleable condition (including original packaging)
The turnaround time for returns and exchanges is approximately 7-10 business days from the date we receive your package. All exchanges are processed to ship via Ground unless otherwise specified.

Damaged Product:

If part or all of your shipment was damaged in transit, please call us immediately at 770-945-0564. Do not discard the package or packaging materials.

Questions:

Please contact customer services during office hours 8: 30 AM to 5: 30 PM Monday – Friday

Tel: +1 (800)-822-6504
Fax: +1 (800)-368-4445
Email: [email protected]